Deposits & Payments Some services require a 50% deposit at booking. The remaining balance is due before your session begins. Deposit‑free services must be paid in full before the appointment. This policy does not apply to retainer clients.
Cancellations You may cancel 24 hours or more before your appointment for a full refund of any deposit or payment made.
Rescheduling You may reschedule 24 hours or more before your appointment at no cost. If you need to reschedule within 24 hours, your deposit will be credited toward your rescheduled appointment.
Refunds
- Full refund if canceled 24+ hours before your appointment.
- Deposit becomes a credit if canceled within 24 hours.
- No refund or credit for no‑shows.
- If VRTL Bookkeeping LLC must cancel, you will receive a full refund or may reschedule at no charge.
Late Arrival Sessions begin at the scheduled time. If you are more than 10 minutes late, your session may be shortened or marked as a no‑show depending on availability.
Retainer Clients Retainer clients follow the terms outlined in their service agreement. This booking policy does not apply to retainer‑based services.tes late, your session may be shortened or marked as a no‑show depending on availability.